Find definitive answers to basic questions about our services and look through our guides and knowledgebase of valuable information of technical tools.


A domain is a series of alphanumeric characters used to identify websites. It is your name or business name on the internet that will be known on the world wide web. It must be a unique name to set it apart from all other domain names on the web.(e.g. pangalan is the domain name in www.pangalan.com)

A WHOIS is a public online directory of internet resource where you can find personal contact information of individuals/organizations who have registered their own domain names.

Log in to your account to update the underlying contact information for your domain names. Once there, updating the contact information is easy using our intuitive interface.)

To modify the name servers associated with your registered domain name, log-in to your account and proceed to Domain Management.

If your domain expired, you immediately lose the rights. That is why Pangalan.com sends you a notification via email 30 days prior to your expiry date. You will need to immediately take action so that you will not lose your domain. If the owner of a domain does not renew during the expiration date of the domain, the domain goes into expired status. For 40 days, the domain is in a Grace Period where all services are shut off, but the domain owner may still renew the domain for a standard renewal fee. After expired status, the domain goes into the Redemption Period for more or less 35 days which ON HOLD by ICANN*(Internet Corporation for Assigned Names and Numbers), however, corresponding fees are incurred for redeeming the domain which is PHP8,000.00. *ICANN:It is an association not for profit in U.S.A., with a control of assigning resources of address on the Internet for example domain name and IP address, and with authority to officially endorse registrars transacting registration of domain.

Yes, you may transfer your domain to Pangalan.com provided that it is at least one (1) month prior to its expiration. This is to give ample time between Pangalan.com and your previous registrar to process the transfer. Requirements for the Domain Name are unlocked, whois disabled and the EPP Code (Auth Code).

Yes, you may transfer your domain to another registrar provided that it is 60 days after its initial registration or previous transfer. You must specify the reason for the transfer, and settle a Domain Transfer fee of PHP 1,000.00 for Pangalan.com to process the transfer, unlock your domain, and provide you with the Auth-Info Code (EPP Code) of your domain.

Web hosting is a type of internet service that allows creation of a website that is accessible via the internet to everyone.

A shared web hosting service is a type of hosting that refers to a single web server and IP Address having multiple users. This means that these users share one set of resources from CPU to storage to bandwidth.

An email hosting is a hosting service that runs email servers. This is different from the usual free web-based email where you do not have your own domain. With email hosting, users can have their own domain name and other applications that they can use typically within their businesses or companies.

If you’ve created your website in a HTML editor, like Dreamweaver or Microsoft Expression Studio, you have to upload your website files via FTP (File Transfer Protocol) or File Manager. However, if your files are larger than 20 MB, we recommend using the FTP Application such as FileZilla, which works with Windows®, Mac®, and Linux® operating systems, or another third-party FTP client.

We offer "MyPanel" which is run by Parallels Business Automation Standard. Plesk 12 is integrated into My Panel for you to easily manage your webhotel. You can also access PLESK 12 independently of MyPanel.

As we offer shared hosting services, we do not offer the possibility of having a dedicated IP address. The IP address we offer is shared.

If you registered your domain name with us and you included a hosting for it, the domain is automatically linked to your hosting account. If your domain is currently registered elsewhere, you can point your domain to the following nameservers:
phns1.pangalan.com 209.54.54.253
phns2.pangalan.com209.54.55.247
While the DNS is still in propagation, you may already add your domain name to your hosting account through MyPanel.

Payment using Metrobank

Account Name: GMO-Z.com Philippines Inc.

Account Number: 292-7-29253375-2

- For faster activation of your account, we highly encourage you to deposit the payment to our company bank account.

- Please send the photo of your deposit slip to support@pangalan.com for payment confirmation

Payment using Paypal

STEP 1

Sign up and process your orders.

STEP 2

Once you've placed your order, click continue on the payment page.

STEP 3

Choose "PayPal Account" on payment methods.

STEP 4

Once redirected to the Paypal website, sign up or log in to your Paypal account.

STEP 5

Confirm your payment and purchase.

STEP 5

Finally, you will receive the Order Receipt Confirmation to the email address you registered on your account. You will also receive a separate email from us which has your Control Panel log in.

Payment using Dragon Pay

STEP 1Visit Dragonpay's payment page at https://secure.dragonpay.ph/GenPay.aspx?merchantid=GMO

STEP 2Put Invoice Number: Your order's Document Number

STEP 3Dragonpay will send an email with instructions.

STEP 4Follow payment instructions accordingly.


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    Email Set Up

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  • Set Up with Microsoft Outlook 2010 View
  • Set Up with Apple Device View
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    Technical Set Up

  • Procedures How to Order View
  • PLESK Panel Guide (Control Panel)View
  • How to Install WordpressView
  • How to create your website using The Built in website BuilderView
  • How to Upload Website Contents via File ManagerView
  • How to create DNS Record(CNAME, TXT, A..)View
  • How to change website domain nameView
  • How to increase email disk quotaView
  • Changing Name ServersView
  • How to Add Email AddressView
  • Domain Transfer ProceduresView

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